Enterprise Communications: Improving Productivity and Collaboration Through a Unified Platform

The demand for increased flexibility from an organisation’s IT capability is creating new challenges for IT infrastructure management. Much of this new demand is coming from the changing nature of operating in an increasingly interconnected global market, where an organisation’s performance is influenced by events that are mostly outside its direct control. The consequence of this new business environment is that organisational success is now a factor of the speed with which it responds to market conditions; and therefore, by implication, the speed with which it can adapt to any new environment. The role of technology is adding to these challenges by creating tensions between the structures that exist with organisations today, as well as creating tensions within the IT departmental structure. These forces are demonstrating the need for IT to reconsider its role in the organisation, and just as importantly, for the organisation to consider how it wants to embrace technology, and what role technology has in its core activities. In other words is IT a strategic capability or a merely a support function?

KEY POINTS
A flexible service-centric approach to communications, to enable the exploitation of cloud computing and shared services, is becoming crucial.
User choice should start to be factored into IT strategy.
IT management needs to start taking account of the increasingly connected world.
Wireless connectivity and mobility will have an increasing impact on the IT organisation.
Unified communications underpins collaboration-intensive business processes.
Security and end-to-end visibility remain key considerations within the communications environment.
Managed services provision for communication requirements is an option worth considering for many organisations.
Vendor partnering and alliances are a key aspect of the Enterprise Communications market.
 
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